Solutions Specialist

Overview

Our company is a leading South African ICT solutions provider, dedicated to empowering businesses across the nation with cutting-edge technology. We specialize in Managed IT Services, Cloud Solutions, Cybersecurity, Business Connectivity, Telecommunications, Office Automation, and Audio-Visual solutions. Our core purpose is to deliver comprehensive services while maintaining a personalized approach, ensuring we are robust enough to deliver impactful solutions yet agile enough to care deeply about each client. We are passionate about enabling businesses to work smarter, communicate better, and achieve sustainable growth through technology, and equally committed to fostering a high-performance environment where ambitious professionals can build rewarding long-term careers.

We are seeking a dynamic mid-level Solutions Specialist to join our Direct Sales Department in South Africa. This pivotal role is 100% focused on new business development, tasking you with generating new opportunities, cultivating strong relationships with key decision-makers, and guiding businesses through the implementation of technology solutions that significantly enhance their productivity, efficiency, and profitability. Your contribution will be instrumental in expanding our market reach and reinforcing our commitment to delivering transformative ICT solutions to clients nationwide.

Duties & Responsibilities

• Prospect and identify new business opportunities.
• Generate qualified leads through cold calling, networking, referrals, social selling and door-to-door canvassing.
• Schedule and conduct face-to-face meetings with business owners and key decision-makers.
• Build and maintain a healthy sales pipeline.
• Understand customers' business requirements.
• Identify opportunities to improve business operations through technology.
• Design and present tailored ICT solutions.
• Prepare professional quotations and proposals.
• Present and negotiate commercial proposals.
• Close profitable new business opportunities.
• Maintain accurate CRM records.
• Follow up consistently on all opportunities.
• Progress sales opportunities through every stage of the sales cycle.
• Maintain accurate sales forecasts.
• Build trusted relationships with prospects.
• Deliver an exceptional customer experience throughout the sales process.
• Work closely with technical and operations teams to ensure successful solution delivery.
• Continuously improve product knowledge.
• Stay up to date with industry trends and emerging technologies.
• Participate in sales training and coaching sessions.
• Maintain a professional image and represent DO TECH with integrity.

Solutions You'll Sell

As a Solutions Specialist, you will be responsible for selling a comprehensive portfolio of technology solutions, including:

• Managed IT Services
• Cloud Solutions
• Microsoft 365
• Cybersecurity
• Internet Connectivity
• Telecommunications & VoIP
• Office Automation
• Managed Print Services
• Audio Visual Solutions
• Business Technology Consulting

Additional Requirements

• Own reliable vehicle.

Key Performance Indicators (KPIs)

Performance in this role will be measured on activity and results, encompassing:

• New qualified leads generated
• New customer meetings conducted
• Quotations presented
• Pipeline value maintained
• Gross Profit achieved
• Monthly Recurring Revenue (MRR) generated
• CRM compliance
• Sales activity targets achieved

What Success Looks Like

A successful Solutions Specialist consistently demonstrates the following:

• Consistently generates new business opportunities.
• Maintains a full and healthy sales pipeline.
• Delivers exceptional customer experiences.
• Achieves or exceeds monthly sales targets.
• Works collaboratively with the wider team.
• Continuously develops professionally and personally.
• Represents the company's values and culture at all times.